Română
The website www.tudorscoffee.ro is the property of Tudor Tealand SRL, organized according to the laws of Romania, with its registered office in Bucharest, Sector 6, Iuliu Maniu no. 192, registered with the Bucharest Trade Register under no. ROONRC. J2016014833406, CUI 36726617, email address: hello@tudorscoffee.ro, bank account RO34 BTRL RONC RT0C H253 5201, opened at BANCA TRANSILVANIA SUCURSALA APUSULUI (hereinafter referred to as tudorscoffee.ro).
This document together with the Privacy Policy and the Cookies Policy make available to third parties the regulations regarding the terms and conditions governing the use of the website www.tudorscoffee.ro. The use of the SITE as defined below (including access, navigation, purchase of available products and services) constitutes an implicit agreement to comply with the terms and conditions set forth in this document, as well as the policies and information displayed on the SITE, including special terms and conditions, with all the effects and consequences arising therefrom. The www.tudorscoffee.ro site is an e-commerce site that offers for sale via the Internet coffee, tea, artisanal sweets and derived products, accessories and utensils for preparing coffee and tea. tudorscoffee.ro reserves the right to update and modify these Terms and Conditions periodically, to reflect any changes in the way you can use the SITE. In the event of any such changes, tudorscoffee.ro will display the modified version of the Terms and Conditions, which is why we ask you to periodically check the content of this document.
SITE Definitions
: Domain: www.tudorscoffee.ro and its subdomains.
CONTENT has the following definition:
all information on the SITE that can be visited, viewed or otherwise accessed by using a digital device; the content of any e-mail sent to its USERS, MEMBERS or CUSTOMERS by tudorscoffee.ro by electronic means and/or any other means of communication available; any information communicated by any means by an employee of tudorscoffee.ro to the USER, MEMBERS or CUSTOMER, according to the contact information specified by him/her; information related to the products, services and/or tariffs charged by tudorscoffee.ro in a certain period; information related to the products, services and/or tariffs charged by a third party with whom tudorscoffee.ro has concluded partnership contracts, in a certain period and which appear on the SITE; data relating to tudorscoffee.ro or other privileged data thereof.
SERVICE - the e-commerce service conducted exclusively on the publicly available portions of the SITE, in the sense of granting the CLIENT the possibility to contract products and/or services using exclusively electronic means, including also other means of distance communication (e.g. by telephone).
USER - The natural or legal person (under public or private law) who has or obtains access to the CONTENT as a visitor of the site for viewing it, through any means of communication (electronic, telephone, etc.) without implying the existence of a written agreement of use between tudorscoffee.ro and without necessarily requiring the creation and use of an ACCOUNT. By using the website www.tudorscoffee.ro, the USER implicitly agrees to these “Terms and Conditions”. Otherwise, he has the right to renounce the use of this SITE at any time.
MEMBER - Natural or legal person (under public or private law) who has or obtains access to the CONTENT, through any means of communication (electronic, telephone, etc.) or based on a user agreement between tudorscoffee.ro and it and which requires the creation and use of an ACCOUNT.
CUSTOMER - Natural or legal person (under public or private law) who has or obtains access to the CONTENT and SERVICE, after creating the MEMBER ACCOUNT and launching and receiving an order.
ACCOUNT - the set consisting of an e-mail address and a password that allow a single MEMBER access to restricted areas of the SITE through which access to the SERVICE is made.
DOCUMENT - this file "Terms and Conditions"
ORDER - the expression of the desire to purchase one or more products and/or services through the website www.tudorscoffee.ro, made by a CUSTOMER who wants the respective product(s) to be delivered to the address mentioned in the contact form.
SPECIAL ORDER – is an ORDER for personalized or made-to-order products, in quantities or sizes different from those in stock, which can be made with elements from the design of the products presented on the SITE or that incorporate certain images sent by the CUSTOMER.
DISTANCE CONTRACT – according to the definition contained in OG34/2014, art. 2 point 7, the distance contract is concluded between the professional and the consumer within an organized distance sales or service provision system, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, up to and including the moment the contract is concluded; it is an ORDER made on the website www.tudorscoffee.ro and confirmed by Tudor Tealand SRL verbally (by telephone) or electronically (email), without requiring a confirmation of receipt from the buyer. An order not confirmed by Tudor Tealand SRL does not have the value of a Contract.
NEWSLETTER / ALERT - a means of periodic information, exclusively electronic, on the products, services and/or promotions carried out by tudorscoffee.ro in a certain period, without any commitment from tudorscoffee.ro with reference to the information contained therein (maintaining prices, promotions, stock clearance, etc.) if certain situations arise that require unexpected changes.
TRANSACTION - collection or reimbursement of an amount resulting from the sale of a product / service by tudorscoffee.ro from/to the CUSTOMER, by using the services of the card processor approved by tudorscoffee.ro or through the reimbursement systems of courier companies, regardless of the delivery method.
Ordering any product and/or service on the SITE implies acceptance of this DOCUMENT. Each CUSTOMER gives his/her consent by checking the box "I agree with the 'Terms and Conditions'" before effectively confirming the order. Transactions comply with the conditions stipulated by art. 9 of the Electronic Commerce Law 365/2002. Confirmation of an order (by clicking on the "Place order" button) has the status of an electronic signature, within the meaning of art. 4 point 3 of the Electronic Signature Law no. 455/2001, having the same value as a handwritten signature. This DOCUMENT acts as a contract between tudorscoffee.ro and the CLIENT and applies to all orders placed through the SITE. The Client undertakes to take note of these “Terms and Conditions” before placing an ORDER.
General
2.1. THE DOCUMENT establishes the terms and conditions of use of the SITE/CONTENT/SERVICE by the USER, MEMBER or CLIENT, if the latter does not have another valid user agreement concluded between tudorscoffee.ro and him. These terms and conditions contain mandatory provisions for any USER registered or not registered on the SITE.2.2. Accessing, visiting and viewing the CONTENT of this SITE is allowed to all USERS, the MEMBER status of this site is at their own discretion. The use, including but not limited to accessing, visiting and viewing the content and the SERVICE, implies the MEMBER or CLIENT's adherence to these "TERMS AND CONDITIONS" unless the respective content does not have other distinct and separately formulated conditions of use. THE CLIENT undertakes to permanently follow the updates and additions to the "TERMS AND CONDITIONS" chapter. In the event of any misunderstandings, the "TERMS AND CONDITIONS" chapter valid at the time of the misunderstanding between the parties and its notification in writing to tudorscoffee.ro, with confirmation of receipt, shall apply.
2.3. Access to the SERVICE is made exclusively by accessing the publicly available website www.tudorscoffee.ro.2.4. By using the SITE/CONTENT or SERVICE, the USER/MEMBER or CLIENT is solely responsible for all activities arising from its use. He is also liable for any material, intellectual or electronic damage or any other nature caused by him to the SITE/CONTENT/SERVICE, tudorscoffee.ro or any other third party with whom tudorscoffee.ro has concluded contracts, in accordance with the Romanian legislation in force.2.5. If the USER/MEMBER/CLIENT does not agree and/or does not accept and/or revokes his consent given for the DOCUMENT, then:2.5.1. He renounces access to the SERVICE and other services offered by tudorscoffee.ro through the site, to the receipt of newsletters/alerts and/or communications from tudorscoffee.ro of any nature (electronic, telephone, etc.), without implying any subsequent guarantee from tudorscoffee.ro.2.5.2. tudorscoffee.ro will delete all data referring to it from its database, without any subsequent obligation of any party towards the other or without any party being able to claim damages from the other.2.5.3. THE CLIENT/MEMBER may at any time reverse his decision to agree and/or accept the DOCUMENT, in the form in which it will be available at that time.
2.6. In order to exercise his right provided for in art. 2.5, he may contact tudorscoffee.ro or use the links in the content received from tudorscoffee.ro intended for this purpose.2.7. THE CLIENT may not unilaterally revoke the agreement expressed in favor of the DOCUMENT during the period of a CONTRACT or until he has paid the equivalent value of all unfulfilled CONTRACTS towards tudorscoffee.ro.2.8. If the CUSTOMER has paid the equivalent of all the unfulfilled CONTRACTS to tudorscoffee.ro and revokes his/her consent expressed in favor of the DOCUMENT during the course of an ORDER, tudorscoffee.ro will cancel his/her ORDER without any subsequent obligation of either party to the other or without any party being able to claim damages from the other.
2.9. The status of MEMBER/CUSTOMER is addressed only to individuals who are at least 18 years old, who have registered properly and who have not been suspended or removed by tudorscoffee.ro from the database, regardless of the reason. The possibility of ordering online on this SITE is available only to persons residing in Romania. By becoming a MEMBER, they confirm that they meet all the conditions mentioned, including for delivery to any territory outside Romania for the international delivery option.
Newsletters and alerts
3.1. When the MEMBER or CLIENT creates an account on the site, by accepting the “TERMS AND CONDITIONS” DOCUMENT, he/she may also opt to receive NEWSLETTERS and/or ALERTS from tudorscoffee.ro, if available.3.2. The data taken from the MEMBER for the purpose of sending newsletters and/or alerts can and will be used by tudorscoffee.ro within the limits of the “Privacy Policy”.3.3. The MEMBER or CLIENT may opt out of receiving newsletters and/or alerts at any time as follows:3.3.1. By using the specially designated link within any newsletters and/or alerts received.3.3.2. By changing his/her acceptance to receive newsletters and/or alerts and using pages in restricted areas, by using the ACCOUNT.3.3.3. By contacting tudorscoffee.ro, according to the contact information, and without any subsequent obligation of either party to the other or without any party being able to claim damages from the other.3.4. Opting out of receiving newsletters and/or alerts does not imply waiving the consent given for the DOCUMENT.3.5. tudorscoffee.ro reserves the right to select the persons to whom it will send newsletters and/or alerts, as well as the right to remove from its database any MEMBER or CUSTOMER who has previously expressed consent to receive newsletters and/or alerts, without any subsequent commitment from tudorscoffee.ro, or any prior notification thereof .
Privacy and Personal Data Security Policy
4. 1. Please read the Privacy Policy regarding the processing of personal data, which is part of this DOCUMENT.
See the Cookies Policy, which is part of this DOCUMENT.
Online sales policy
5.1. Access to the service
5.1.1. Access to the SERVICE is allowed to any USER or MEMBER who has or creates an ACCOUNT.
5.1.2. In order to be allowed access to the SERVICE, the MEMBER must accept the provisions of this DOCUMENT.5.1.3. tudorscoffee.ro reserves the right to limit the CUSTOMER's access to the SERVICE and even to delete his/her ACCOUNT if it considers that based on the behavior of the CUSTOMER, the access and existence of the CUSTOMER's ACCOUNT could harm tudorscoffee.ro in any way. This right can be exercised at any time and it is not necessary to notify the CUSTOMER in this regard.5.1.4. Sharing an account between multiple CUSTOMERS/MEMBERS is prohibited. Each MEMBER/CLIENT can have only one ACCOUNT.5.1.5. In case of discovery of shared accesses of this kind, tudorscoffee.ro reserves the right to cancel or suspend the CUSTOMER's access to the CONTENT or SERVICE.
5.2. Products and services5.2.1. tudorscoffee.ro may publish on the site information about products, services and/or promotions practiced by it or by any other third party with whom tudorscoffee.ro has concluded partnership contracts, within a certain period of time and within the limit of available stock.5.2.5. Discounts, reductions and promotions are not cumulative. The discount with the highest value, valid at the time of issuing the order, is always kept. The price of a product displayed on the site crossed by a line and followed by a lower price signifies the initial selling price and the discounted price within a promotion, at a given time. These prices are purely informative and may be subject to change at any time.5.2.7. Payment by bank transfer (payment order) is made only based on the issuance of a proforma invoice that will be received by email. In this case, the products will be reserved in stock for three working days until the payment is confirmed by the bank. If the payment is not confirmed, the order reservation will be deleted from the system. In the case of online payments or bank account, tudorscoffee.ro is not/cannot be held responsible for any other additional costs incurred by the CUSTOMER, including, but not limited to, currency conversion fees applied by the issuing bank of his card, if the currency of issue differs from RON. The responsibility for this action lies solely with the CUSTOMER.
5.2.8. All information used to describe the products and/or services available on the site and their sale (texts/static/dynamic images, product weight, characteristics, stocks,/multimedia presentations/links to other partner sites, etc.) does not represent a contractual obligation on the part of tudorscoffee.ro, as these are for presentation purposes. tudorscoffee.ro may withdraw a product offer or modify it at any time, may interrupt the sale of some products or extend/restrict their number (limited series), without owing damages or other penalties to any current or potential CUSTOMER.
5.3.2. The purchase price of the products and services is that at the time the ORDER is placed, within the limit of the available stock. Products may appear on the SITE with the following specifications: In stock - the product is available in stock and can be delivered after sending the ORDER and confirmation by tudorscoffee.ro according to the terms specified at the time of placing the order or communicated subsequently by tudorscoffee.ro and within the limit of the existing physical stock. The stock is updated at least once a week. If, due to an error, one of the ordered products can no longer be delivered (stock error, human error, etc.) and the payment has been made , tudorscoffee.ro will return the money to the CUSTOMER.
Out of stock - the product is not available and there is no precise information regarding its return to stockAvailable / Delivery in 1-2 weeks / Available to Order for Special Orders - the product can be delivered based on a firm order, within the term and conditions agreed upon at the time of order confirmation. For the purchase of products based on an order, depending on its value, an advance payment of at least 50% of the value of the products may be requested. If, due to an error, one of the ordered products can no longer be delivered (stock error, technical, human error, etc.) and the payment has been made online or to the bank account, tudorscoffee.ro will return the money to the CUSTOMER for the product in question.
In the case of personalized products, their return cannot be made, taking into account their unique character, which makes it impossible to sell them to other customers. In this case, the return can only be made as a result of the discovery of manufacturing defects, according to art 7.9.1.5.3.3. The purchase price of promotional products and services is the one at the time the ORDER is placed, within the limit of the available stock and/or the promotional period, if defined.5.4. Online order5.4.3. By placing the order, the CUSTOMER consents that tudorscoffee.ro may contact him, by any means available/agreed by tudorscoffee.ro (by phone or email) for personal confirmation of the order for the following purposes:5.4.3.1. Validation of the availability of the products and the quantities purchased by the CUSTOMER.5.4.3.2. Validation by the CUSTOMER of the value of the order placed, including, depending on the situation, other value-added services ( accessories, transport , etc.)
5.4.3.3. Mutually agreeing on the delivery details of the products. If the ORDER cannot be confirmed for various reasons (technical, human, force majeure, etc.) within 3 (three) business days at most, it is automatically canceled by the system. Customers accept that tudorscoffee.ro cannot be forced to deliver an order that has not been confirmed under the above conditions.5.4.4. tudorscoffee.ro will unilaterally terminate and automatically cancel an order placed by the CUSTOMER, even without prior notification to the CUSTOMER, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other, in the following situations:
5.7. Transport/Delivery5.7.1. The CUSTOMER has the option of transporting the purchased products/services via a courier company.
The delivery cost is fixed at 25 lei + VAT, regardless of the volume of the ORDER.
Orders with a value of the ordered products greater than 1000 lei benefit from free shipping via the courier service in the main towns in the courier's list of locations or according to the courier company's specifications at the relevant time. Orders received starting on Friday after 14:00 and until Monday morning at 10:00 will be processed on Monday, in the order of arrival. If the volume of orders exceeds our processing capacity, they will be processed the next day. Special orders will have separately established conditions for payment and delivery, depending on their specifics. tudorscoffee.ro will make every effort to comply with the estimated delivery times mentioned on the site. However, tudorscoffee.ro cannot be held responsible for any delivery delays or package losses caused by a third party or by the consumer or by a cause that is not within the direct control of tudorscoffee.ro, including unforeseeable causes, insurmountable causes such as fortuitous events or cases of force majeure. In the event of non-receipt of the package within the indicated deadlines, we will investigate together with the courier company the reasons that determined this. During this period, no refund of costs can be made.
Please review the Payment Methods which are part of this DOCUMENT.
Please review the Guarantees / Complaints which are part of this DOCUMENT.
Please review the Return Policy which is part of this DOCUMENT.