Română
Delivery and return policy
Delivery procedure
1. Delivery is made through the courier companies Sameday, FanCourier, DPD or Cargus.
2. When placing the order, depending on the locality/delivery area, the customer can opt for the Home Delivery or Locker Delivery delivery options (home delivery or locker delivery), in the case of the locker delivery option the customer will choose the desired locker from the coverage area.
3. For orders exceeding 175 RON, shipping is free. For orders under 175 RON there is a one-time delivery cost of 25 RON.
4. Delivery of packages with ordered products is made on working days, through courier companies. Delivery time is approximately 2-3 working days.
Return procedure
If you wish to return one or more products, they can be shipped to the following address:
Bd. Iuliu Maniu nr. 192, Sector 6, București, cod poștal 061124
After receiving the package, our team will contact you to confirm the return and establish details regarding the refund or replacement of the products.
Important: The cost of return shipping is borne by the customer, except in situations where the product was delivered incorrectly or has defects attributable to the store.
Return conditions
Consumers have the right to withdraw from a distance contract within 30 calendar days from the date of receipt of the products. For purchases made directly from the store, the return period is 48 hours from the time of purchase.
Only non-food products, such as tea accessories, To Go glasses or other similar products, can be returned, subject to the following conditions:
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the products must not have been used;
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must be returned in the original packaging;
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must contain all accessories, labels and documents received;
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must be accompanied by proof of purchase.
Returns are not accepted for products that show signs of use, damage, scratches, dents, stains, missing components or other physical changes.
According to current legislation, food products and sealed products that have been unsealed cannot be returned for health and hygiene reasons.
The return can be sent through any courier company chosen by the customer, and the shipment must be made within a maximum of 30 calendar days from the notification of the intention to return.
Refund of amounts
After checking the returned products, the refund will be processed within a maximum of 30 calendar days from receipt of the package.
The refunded amount may represent:
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the full amount of the returned products;
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a partial refund, if the products are returned incomplete, damaged or in a different condition than the one in which they were delivered.
Shipping costs are not included in the refunded amount and remain the responsibility of the customer.
Products purchased as part of promotions, discounts or special offers are not eligible for refund, except in cases where they were delivered defective or damaged due to the fault of the store.
In certain cases, the amount approved for return can be used as credit for a future order on tudorscoffee.ro.
Product replacement
If you received a different product than the one you ordered or a product damaged during processing or delivery, please contact us as soon as possible for resolution.
In these situations:
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the products will be replaced with compliant ones;
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The costs associated with the return and retransmission will be borne by Tudor's Coffee.
For any requests regarding returns, refunds or replacements, you can contact us at: hello@tudorscoffee.ro